Greetings of Peace!
Again, your poor management never cease to amaze me. Why is it that you let the security guards, employed to promote security and order in the organization, do the entire mind exhausting job? I went to your cursed agency at 4:30-AM for the purpose of getting of my board certificate. I sat and waited in the bench where the big cardboards with the word RELEASING were displayed. I sat there and waited until such time that people were already piling up the place. A guard came down and was asked if where is the line for the claiming of the board certificates. He said that he is unfamiliar with the process because he was uninformed and lacked the orientation on how to go about. Many people asked him and he only said the same words then later did I know that the whole flow of everything was already perplexing. Not just for me a young professional but also for oldies and senior professionals.
First question, is it really your strategy to let the guards be the ones as front-liners for the public? Why can’t it be any one of your people trained and knowledgeable enough of the whole system of transactions? Why do you let the guards, uninformed and lack the orientation to do it? Is this a professionally done management strategy by the Professional Regulation Commission (PRC)? At 7-AM, a lot of people were already tensed and confused on where to line-up for his business with the agency. Security guards can’t do their job to maintain security and order because of many people asking so many questions that they don’t know about.
Second, what’s the purpose of the benches when the agency let the people line-up at the garage lane of the building in standing position and the hanged cardboards with transaction words when it is not implemented? It would be better to just take them off or transfer the benches at the back of the building at least the people lining up can utilize it.
Third, are your personnel truly competent in terms of the whole system? I went upstairs to ask directly the information corner when even the one in charge seems to not be specific enough when asked if where we can get our board certificates. He said to go down the mezzanine to get your board certificates but when I went there, the lady said to get it in the first floor. I was truly pissed! When I went down, the scenario was worse than being in a public market. Visible were compressed people all over the place with confused heads and tensed feelings. I asked if what was the flow for the CLAIMING part, then to my disgust, the guard pointed me to the garage lane. @%#%$. I came here at 4:30-AM and waited and followed your instructions on where to wait and then you just tell me to fall in line at the back of the garage lane for the RELEASING, you don’t do that to me!!!!
The whole scene was a terrible sight to see but not as terrible when I checked the garage lane. I really thought that I was witnessing a scene from “Les Miserables” live. A very long line was present and when the PRC personnel came, it was definitely miserable. Believe me! When the public made complaints, it would either that they ignore you or throw back the question at you.
It’s more fun in Iloilo? Not! An agency that has been present for a very long time and still doing its best to amaze me with its poor management is not fun. Many complains have been addressed but still it’s the same old thing with little or no improvement at all. For those who have the capability to put some senses in this agency and its management, please help!
I suggest that, after all, the public comes early with the earliest at 1-AM in the morning to wait for the agency to open, the agency should post their flow cycle of transactions outside rather than inside the building, at least the public would already be knowledgeable enough of the flow, yet unless the agency doesn’t implement it anyway so maybe it’s just for show. The agency has computers and printers right? Why won’t they post announcements if new flows are to be followed or if where to really line-up, so that the public will ignore their useless cardboards.
I hope that the persons responsible will be able to read this and take note of these miserable truths. God bless the agency on its endeavours to improve its management so that they would be able to serve the public better. Thank you very much!
A Concerned Citizen